ServiceNow Partnership

Capabilities

ManTech provides innovative solutions in Cybersecurity, Big Data, and Enterprise IT to agencies responsible for our nation’s most important missions. ManTech specializes in digital transformation, workflow automation, and innovative solutions to business challenges. ManTech applies automation and integration of events and actions with ServiceNow through approval workflows; improving auditing and traceability of activities to facilitate digital transformation.

ServiceNow provides the platform-as-a-service, making the consolidation of content from disparate systems of record into a ‘single-pane-of-glass’ system of action efficient for monitoring and evaluating of business processes. ManTech leverages ServiceNow’s business model to enhance its IT Service Management, Cloud, and Field Services solutions.

ManTech supports the Federal Civilian, DoD, and Intelligence sectors of government. We meet our customers where they are, understanding their needs and goals, to facilitate sustainable change.

Case Study

At one of its customer sites, ManTech implemented a Service Portal to shift IT Service Management requests to larger self-service model. The new Service Portal:

• Reduced E-Mail, Phone, and Walk-Up contacts by 30% (self-submitted incidents through the Service Portal directly equates to a 30% increase in efficiency by automating manual processes)
• Improved customer response times; 1800+ Incidents since implementation with 54% resolved within 2 hours, 71% resolved within 48 hours

Implementing Discovery and the Configuration Management Database (CMDB) offered massive improvements to asset management. The customer now has 10,000+ assets discovered, documented, and tracked.